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Abram Susan Ernanto

ABRAM SUSAN ERNANTO, Menempuh pendidikan di Universitas  Surabaya tahun 1987. Jurusan Financial Management and Administration. Memiliki minat di bidang Manajemen   Bisnis proses, Set up busnis Analisys, MSDM, SOP, Sertifikasi ISO, SMM, HSE, Finance and Tax, HACCP and Food Safety. Service experience with an emphasis on facilities, hospitality, corporate services, property management or equivalent office management experience. Training             Indoor and outdoor training, with specialized  topics: leadership,  coaching  & mentoring,  teamwork  building,  handling  classroom  technique,  Career Planning, Training for Trainers, personality development & creativity, AK3. HRM  With specialized  in training, career management,  competency  based human resource   management,   organization   culture,  A s s e s s t m e n   D e v e l o p m e n  P r o g r a m , S O P , K P I f o r Balanced scorecard.

Memiliki pengalaman kerja di :

  1. ELPO INDONESIA GROUP, Agust 2012 – Feb 2015.

(Graha Prima Indonesia – General Service and Contractor) LAST POSITION : General Manager Support Service. (Procurement, WH and Logistic, HSE/OHSAS, ISO, HACCP) Responsibility :

  • Experience developing and managing budgets with strong financial, contract management and purchasing skills.
  • Experience Procurement  strategy  developed  and  implemented  internal  for  (building maintenance, security, cleaning, HSE, inc ISO and OHSAS), Contract Management (store all Contract, Document and Administration), Vendor identification, quote analysis, contract and negotiation.
  • Solid knowledge of property management, food service, leases, construction terms and practices, and industry trends.
  • Collaborate with other business units to meet company goals and standards
  • Proven record of effecting strategic change and initiatives where prudent. Service-minded
  • and strong customer service focus, flexible and open to new ways of doing business.
  • Demonstrated ability to handle multiple requests and work in a fast paced environment.
  • Ability to multi-task, establish priorities, meet deadlines and make sound decisions. Solid
  • people management, leadership and project management skills.
  • Excellent written and verbal communication skills. Strong presentation skills. Proven ability to influence at all levels.
  1. BUDI JAYA, (EO, Cafe/Resto, General Service)   Juni 2008 – Nov 2012

LAST POSITION      :    General Manager Adm and Ops, Specific Responsibility :

  • Responsible for the daily operations (including coaching, lead & manage service crews, planning staff weekly shift schedule, on-the-job training for staff)
  • Plan and  manage  delivery  of  daily  office  activities,  employee  programs,  and  service objectives in multiple sites, in collaboration with other teams. Communicate effectively with clients and internal stakeholders in the region in their respective mother tongues.
  • Oversee property management services including: maintenance of building and mechanical systems, janitorial service and supplies, and health and safety in a demanding environment that requires the highest level of service delivery.
  • Inventory Management  including  maintenance  of  stock  records,  stock  balances  and shortages and other related inventory issues as required.
  • Credit Management including support credit control and collections for sales office, liaise with Finance  &  Accounting  department  for  accounts  receivable  reconciliation  and allocation of payments,Claim Management including controlling the documentation of complaint procedure.
  1. G4S SECURITY SERVICES (SURABAYA BRANCH) Jan 2007 – Juni 2008

LAST POSITION     :    BRANCH MANAGER SURABAYA (EAST JAVA), Specific Responsibility :

  • Proactively coordinate and manage the day-to-day business and operational activities of Security Services. within area of responsibility by working closely with Country Guarding Manager to  maximize  use  of  resources  in  the most  cost  effective  manner, grow the business whilst meeting all contractual obligations.
  • Manage day to day operations by providing a quality, professional and premium
  • commercial security service to SS customers in East Java, May extend to include other cities or areas.
  • Improve and  Increase  business  practice  and  maximize  the  effectiveness  of  existing resources and by introducing new techniques and ideas into the daily management of all guarding customer accounts.
  • Experience developing and managing budgets with strong financial, contract management and purchasing skills.
  • Responsible for the management more of 800 guards working at a variety of locations (East Java, inc Paiton Jawa power project similar like : Ipmomi, Harbin Power MSHE JO, YTL) and tasks with a varying scope of works: Banking, Factory, Residance and Office Building.
  • Ensuring quality service. KPI Report to costumer and KPI to General Manager Operation and customer services. Review closing of sales journal.
  • Issuing of warnings to Guards and Site Supervisors within his own area of responsibility who fail to observe company standards, keeping HR and Operations Manager informed of any such warning in writing.
  1. PT. GRHA HUMANINDO MANAGEMENT, Jun 2003 – Okt 2006

LAST POSITION      :    GENERAL MANAGER REGIONAL EAST OF INDONESIA (Based On Denpasar-Bali)

Specific Responsibility :

  • Experience developing and managing budgets with strong financial, contract management and purchasing skills.
  • Solid knowledge of property management, food service, leases, construction terms and practices, and industry trends.
  • Proven record of effecting strategic change and initiatives where prudent. Service-minded
  • and strong customer service focus, flexible and open to new ways of doing business.
  • Demonstrated ability to handle multiple requests and work in a fast paced environment.
  • Ability to multi-task, establish priorities, meet deadlines and make sound decisions. Solid people management, leadership and project management skills.
  • Excellent written and verbal communication skills. Strong presentation skills. Proven ability to influence at all levels.
  • Manage day  to  day  operations  by  providing  a  quality,  eficiensi,  finance,  payments; expenses and Account Payables, cost budget, professional and premium commercial General Service Management in East Java include Bali – Denpasar. To increase business efficiency and profitability through existing customers and developing new customers. (Security, Greating Service/Customer Services, Building Fasilities and Accomodation Support). Assist in budget development, review and rolling forecast updates as required.
  • Improve business practice and maximize the effectiveness of existing resources and by introducing new techniques and ideas into the daily management of all guarding customer accounts. Financial impact up to limits set by Director. Identifying new business above, pre- approved limits set by Director. Reconcile all general ledger accounts, daily voucher, an all other accounts
  1. PT. AEROCLEAN, Jan 1990 – Mei 2003

LAST POSITION    :    GENERAL SERVICE AND ADMINISTRATION MANAGER.

( Operational Function, Facility, Logistic, Procurement ), Specific Responsibility :

  • Site Controlling in Surabaya Prospecting Potencial Client.
  • Plan and  manage  delivery  of  daily  office  activities,  employee  programs,  and  service objectives in multiple sites, in collaboration with other teams. Communicate effectively with clients and internal stakeholders in the region in their respective mother tongues.
  • Property management  services  including:  maintenance  of  building  and  mechanical systems,   janitorial   service   and   supplies,   and   health   and   safety   in   a   demanding environment that requires the highest level of service delivery.
  • Collaborate with other business units to meet company goals and standards.
  • Manage outsourced facilities services vendor, ensuring best practices are being created by using and testing Google products, while also having general oversight of daily operations of offices  in  all  areas  of  workplace  services  including  reception,  security,  mail,  and ticketing system.
  • Service experience with an emphasis on facilities, hospitality, corporate services, property management or equivalent office management experience

CONSULTANCY – (as a Trainee) EXEPERIENCE :

  1. Juli 2003 – 2006, Gapura Angkasa Denpasar, Customer Satisfaction – Customer Service for Greating Service, Security Service Passangger Service. Include : Training Management for Greating Service (pax handling). Team ISO 9000 : 2004. Awarness and Implementasi SMM. Kantor Cabang Surabaya dan Bali-Denpasar
  2. Juli 2003 – 2006, Gramedia Multi Media Surabaya, Soft Skill Security and Cleaning Maintenance Service Quick Handling.
  3. Januari 2007 – June 2008, Security and  Human  Resource  Maintenence  Skill  and  performance  YTL  and  Ipmomi  – Paiton PLTU. Safety Regulation System and Implentation.
  4. Januari 2009 – Nopember 2012, Dampak Lingkungan atas Limbah Resto di Bandara Juanda SNI dan ISO 14001.
  5. Januari 2011 – Now, Soft Skill dan Implementasi OHSAS, SMK3 dan ISO 9001 Graha Prima Indonesia dan Elpo Indonesia .. Konstruksi.
  6. Juni 2011 – Sept 2011, GAC Samudera Indonesia, Procurement supplier SDM dan evaluasi audit vendor.
  7. Januari 2013 – Juli 2013, Multi Anugerah Texindo. Pendampingan Konsultasi ISO 9001 dan Sertifikasi ISO 9001.
  8. Agustus 2013 – Agustus 2014, Contracted Development by MSDM
  9. Multi  Anugerah  Texindo,  Pendampingan  dan  Assestemen  Development  Program. Dengan Tujuan Penetapan KPI untuk Balanced Scored Card di proyeksikan tahun 2015.
  10. Januari 2000 – 2002 Set up Juanda Catering Service Pelayanan Haji Indonesia – Hospitility
  11. Mei 2004 – 2007 Aerowisata Catering Service ISO 22000 dan Set up New Catering Proces Juanda.

COURSE  CERTIFIED ISSUED :

  1. INTERNAL AUDIT ISO 9001 (19011), (10 – 11 Nopember 2009),ISOQAR INA (QUALITY NETWORK INDONESIA, SURABAYA)
  2. INTERNAL AUDIT OHSAS 18001 : 2007, (22-23 Maret 2010) Issued By SAI GLOBAL Ltd,
  3. Internal Audit and Fraud Detection (Des 2009-Maret 2010) Ikatan Akuntansi Indonesia – Wilayah Jawa Timur Surabaya.
  4. INTERNAL AUDIT EMS 14001 : 2004, (10-11 Nopember 2010) Issued by SAI GLOBAL Ltd,
  5. INTERNAL AUDIT Food Safety System 22000 : 2005 (11-12 April 2011) Issied by SAI GLOBAL Ltd,
  6. LEAD AUDITOR RAB-QSA – QMS 9001 : 2008 (Dec 2012 Issied by SAI GLOBAL Ltd,
  7. Workshop Standar Akuntansi – Tanpa Akuntabilitas Publik (SAK-ETAP), Ikatan Akuntansi Indonesia – Wilayah Jawa Timur Surabaya,
  8. Safety Champain, QMS ISO 9000, Gapura Angkasa (Juli 2003)
  9. Airport Authority of Surabaya (July – 2003 Surabaya)
  10. Logistic And Supply Chain Management WorkShop (Des 2009) MM – EDP Universitas Airlangga Surabaya
  11. Brevet A and B ( Des 2009 – April 2010) Ikatan Akuntansi Indonesia – Wilayah Jawa Timur
  12. Cambridge English Language Center (September – December 1996- Australia) English Intensive Course (Intermediate Level)
  13. MarkPlus Institute of Marketing ( May 29, 2007)
  14. Practical Leadership for Professional Executives.

Groedu International Consultant

Graha Gunung Anyar Kav 35, Rungkut, Surabaya.
Telphon:  081-5941-7699 (Only Call)
H.Phone: 081-852-1172 (XL), 081-252-982-900 (simpati)
Email : groedu@gmail.com
www.konsultanbisnissurabaya.com
www.groedu.com
www.softwareaccountingsurabaya.com

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